Kelly Volkswagen Service · Danvers, MA

Volkswagen Carefree Scheduled Maintenance

Your first 2 years or 20,000 miles of factory-recommended maintenance, performed at no additional charge.1

Included with every eligible new Volkswagen, model year 2020 and newer. Bring it to our Kelly Volkswagen Service Center on Route 114 and we’ll take care of the rest.

Volkswagen turbocharged engine ready for scheduled maintenance

No Extra CostIncluded with your new VW
2 Yrs / 20K MiWhichever comes first
MY2020+Eligible new Volkswagen models
VW Dealer OnlyTrained techs & Genuine VW Parts

How Carefree works for you.

Volkswagen recommends maintenance every 10,000 miles or 12 months, whichever comes first. Carefree covers your first two of those visits, so your new Volkswagen starts life on the right schedule.

1First service

10,000 miles or 1 year

Covered by Carefree

Your first factory-scheduled maintenance, as listed in your Volkswagen’s maintenance booklet, performed by our Volkswagen-trained technicians.

2Second service

20,000 miles or 2 years

Covered by Carefree

Your second scheduled maintenance visit. Coverage ends at 2 years or 20,000 miles, whichever comes first.

3Beyond Carefree

Keep it on schedule

Your choice

Continue Volkswagen’s recommended maintenance with Kelly Volkswagen, and ask about VW Care prepaid maintenance plans to keep costs predictable.

Tip: we recommend booking within 1,000 miles of your service interval, or one year from your last visit, whichever comes first.

What’s included, and what isn’t.

Included

  • Your 10,000-mile and 20,000-mile scheduled maintenance services, for up to 2 years
  • Services specified in your Volkswagen’s maintenance booklet for those intervals
  • Work performed by Volkswagen-trained technicians
  • Genuine Volkswagen Parts

Not included

  • Tire rotations
  • Services or parts not specified in your owner’s literature
  • Service at independent shops or non-Volkswagen facilities, which is not reimbursable
  • Maintenance after 2 years or 20,000 miles, whichever comes first
Kelly Volkswagen dealership in Danvers, Massachusetts

Your Carefree visit, the Kelly way.

Carefree is a Volkswagen program. How your visit feels is up to us. Here’s what you can expect at the Kelly Volkswagen Service Center.

  • Volkswagen-trained technicians who know your vehicle
  • Genuine Volkswagen Parts on every covered service
  • Easy online scheduling, or call our service team directly
  • A convenient Route 114 location serving the North Shore

J.D. Power 2026 Dealer of Excellence emblemJ.D. Power Dealer of ExcellenceCertified for the second year in a row

More coverage that comes with your new Volkswagen.

4 Yrs / 50K MiNew Vehicle Limited WarrantyCovers most parts and systems, whichever comes first.2
3 Yrs / 36K Mi24/7 Roadside AssistanceHelp around the clock, whichever comes first.2
8 Yrs / 100K MiHigh-Voltage Battery Limited WarrantyFor electric models like the ID.4, whichever comes first.2

Carefree Maintenance questions, answered.

How much does Volkswagen Carefree Scheduled Maintenance cost?

Nothing extra. Carefree Scheduled Maintenance is included at no additional charge with the purchase of an eligible new Volkswagen, model year 2020 or newer.

What is not included?

Tire rotations are not included, and neither are services or parts that aren’t specified in your owner’s literature. Repairs are a separate matter and may be covered by your New Vehicle Limited Warranty.

Can I have my Carefree service done anywhere?

No. Carefree services must be performed at an authorized Volkswagen dealership like Kelly Volkswagen, where Volkswagen-trained technicians use Genuine Volkswagen Parts.

Can I cancel Carefree Scheduled Maintenance?

No. Because it’s provided at no additional cost with your new Volkswagen, the program can’t be cancelled.

Do I need an appointment?

Appointments are recommended so we can get you in and out efficiently. Schedule service online or call our service team at 978-774-8000.

What does Carefree Scheduled Maintenance cover?

It covers your first two factory-scheduled maintenance services, at 10,000 miles and 20,000 miles, for up to two years or 20,000 miles, whichever comes first. Covered items are the services listed in your Volkswagen’s maintenance booklet for those intervals.

When should I schedule my Carefree service?

Volkswagen recommends maintenance every 10,000 miles or 12 months, whichever comes first. We recommend booking within 1,000 miles of your interval, or one year from your last service, so you stay on schedule.

Can I be reimbursed if I use an independent shop?

No. Carefree Scheduled Maintenance does not reimburse work performed at independent repair shops or any non-Volkswagen facility.

What happens after 2 years or 20,000 miles?

Your complimentary coverage ends, and regular maintenance continues on Volkswagen’s recommended schedule. You can keep costs predictable with VW Care prepaid maintenance plans; ask our service team which plan fits your driving.

How do I know if my Volkswagen is eligible?

Eligible vehicles are new Volkswagen models from model year 2020 and newer. Check your coverage at vw.com/coverage or call us with your VIN and we’ll confirm it for you.

Time for your Carefree service?

Kelly Volkswagen Service Center · 72 Andover Street (Route 114), Danvers, MA 01923

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72 Andover Street (Rte. 114), Danvers, MA, 01923
Kelly Volkswagen 42.552160, -70.960998.