Customer Testimonials

Took me right and got the job done quick

Alex and his coworkers were amazing to deal with; they were honest, helpful, and extremely polite. They were never pushy, and they truly lived up to the company slogan by making it easy to pick out my new car over the course of two or three weeks. The prices were fair and reasonable, and Alex even followed up afterward to see how I liked the car and if I had any further questions.

Excellent Team. Alex Jones made things easy, never felt overly pressured, and we arrived at a deal reasonably quickly.

Fantastic service! Had an issue with my VW while traveling and Kelly VW was very helpful and got me back on the road!

Paid 3300 for an extended warranty on a 23 Tiguan. Brought in for service and the incompetence from the start was unreal. Wrong video was sent to my phone of another Tiguan by the technician with different problems. They finally get the right car and tell me my upper gaskets are leaking, my oil pan is cracked, oil separator is broke and it all stems from the pvc valve which of course in turn voids my warranty. I call the warranty company to fact check and they tell me dealer only mentioned the pvc and nothing else. I call back Willson who ... Read More

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Google - Nov 6, 2026

Paid 3300 for an extended warranty on a 23 Tiguan. Brought in for service and the incompetence from the start was unreal. Wrong video was sent to my phone of another Tiguan by the technician with different problems. They finally get the right car and tell me my upper gaskets are leaking, my oil pan is cracked, oil separator is broke and it all stems from the pvc valve which of course in turn voids my warranty. I call the warranty company to fact check and they tell me dealer only mentioned the pvc and nothing else. I call back Willson who made me feel Like I didn’t matter and he denies it. After a lot of back and forth of dealing with willson who was useless I get my car out of there to get a second opinion Long story short I bring it to a local mechanic and it’s just a cracked oil pan and nothing else. Dealer quotes me 3200 and I got it fixed for 790 and a cracked oil pan should have been under warranty. I had shop replace the pvc valve just in case for an additional 290 which mechanic said was not necessary. This is how I was treated. No one wanted to work with me No one wanted to hear it. Never again

We had a very good experience at Kelly. George went above and beyond in locating the car we wanted. He was professional but easy-going. I would absolutely recommend this dealership.

I had an absolutely outstanding experience at Kelly Volkswagen of Denver! From the moment I walked in, Simon was welcoming, professional, and genuinely interested in understanding my needs, interests, plans, and goals. Rather than simply trying to sell me a car, he took the time to listen, understand what I was looking for, and work with me to find the best possible solution. The entire process was smooth, straightforward, and stress-free. We were able to find the right fit and complete everything within just an hour! I drove away with my brand-new Volkswagen Atlas, and so far, I absolutely love ... Read More

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Google - Nov 5, 2026

I had an absolutely outstanding experience at Kelly Volkswagen of Denver! From the moment I walked in, Simon was welcoming, professional, and genuinely interested in understanding my needs, interests, plans, and goals. Rather than simply trying to sell me a car, he took the time to listen, understand what I was looking for, and work with me to find the best possible solution. The entire process was smooth, straightforward, and stress-free. We were able to find the right fit and complete everything within just an hour! I drove away with my brand-new Volkswagen Atlas, and so far, I absolutely love it! A big thank-you to Simon for making the entire experience so enjoyable and seamless. I truly appreciate his professionalism, patience, and customer service. I highly recommond Kelly Volkswagen of Denver to anyone looking for a great car-buying experience!

We leased a vehicle through Volkswagen, and the financing guy directed us to Metro Credit Union, claiming we would save $8 per month. What a terrible decision that turned out to be! What a horrible company! Every time we call, we have to wait on hold for over an hour, and to make matters worse, Metro Credit Union has repeatedly reported inaccurate information about our loan to the credit bureaus. According to our original agreement, the contract term should be 4 years, but Metro Credit Union incorrectly reported it as 6 years, along with delinquency information that should not be there. We have ... Read More

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Google - Nov 3, 2026

We leased a vehicle through Volkswagen, and the financing guy directed us to Metro Credit Union, claiming we would save $8 per month. What a terrible decision that turned out to be! What a horrible company! Every time we call, we have to wait on hold for over an hour, and to make matters worse, Metro Credit Union has repeatedly reported inaccurate information about our loan to the credit bureaus. According to our original agreement, the contract term should be 4 years, but Metro Credit Union incorrectly reported it as 6 years, along with delinquency information that should not be there. We have contacted them multiple times to get these errors corrected, but they continue to report inaccurate information. As a result, we have also had to contact the credit bureaus individually and file disputes just to fix a mistake that Metro Credit Union created in the first place. This entire experience has been incredibly frustrating. We have wasted countless hours trying to resolve an issue that should never have happened. Their poor customer service, inaccurate credit reporting, and failure to correct their mistakes are completely unacceptable. I would strongly advise others to think twice before doing business with this credit union.

Kelly Volkswagen was a very easy to deal with. They have very knowledgeable staff that really helped to make my car buying experience a breeze. They are quick with getting paper work completed and had me in my new car within the blink of an eye. I would highly recommend them to anyone looking to purchase a vehicle.

I never thought I’d leave Kelly Volkswagen a bad review, but after this latest lease issue, I feel I have to. We’ve leased from Kelly for more than 10 years. When we signed our latest lease, the salesperson told us our down payment and first monthly payment would be applied to September. Volkswagen Credit apparently didn’t receive that information, and we were charged for August as well—even though we had the car for only the last four days of the month. We tried to resolve the issue with the salesperson, but their explanation has since changed, and ... Read More

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Google - Nov 3, 2026

I never thought I’d leave Kelly Volkswagen a bad review, but after this latest lease issue, I feel I have to. We’ve leased from Kelly for more than 10 years. When we signed our latest lease, the salesperson told us our down payment and first monthly payment would be applied to September. Volkswagen Credit apparently didn’t receive that information, and we were charged for August as well—even though we had the car for only the last four days of the month. We tried to resolve the issue with the salesperson, but their explanation has since changed, and they haven’t taken responsibility for the misinformation. As a result, we now have to pay for an extra month that we were told not to worry about. This isn’t the experience we’ve come to expect from Kelly. Unfortunately, we’ll be leasing from another dealer next time.

Quite informative and thorough with the whole process. Zero pressure with the sale, allowing me to inspect the car without hovering over my shoulder. My salesman Josh Cone was professional to the completion of the sale and beyond, always recognizing me and asking how things are when coming in for service. I feel like I’ve joined a large family instead of being just a number.

I’m obsessed with my new Tiguan, it’s always a pleasure to do business with Josh and Barry.

Excellent service from this dealership. Family in a difficult situation that resulted in loss of keys The response was both professional and kind. Added services and new tires were completed in one day All communication was handled in a straightforward and honest manner Will return in a year on schedule. A special thank you to Drew and Christian

They were very good and professional in sales and very cooperative

Easy and transparent.

The experience was great from start to finish. There was no pressure. The atmosphere was very relaxed, but Peter made sure to answer all of our questions and give us all the information we required to make an informed decision.

I had one of the best car buying experiences at Kelly VW.! In less than 24 hrs , I had my vehicle. The CPO vehicles come with additional factory warranty from VW. Peter and Nick were both easy to work with and helped make the experience very easy. No games or gimmicks. Thank you Kelly VW worth a trip to their dealership

The waiting room is just amazing! The team did a wonderful job with my wife's jetta repair! Highly satisfied!

I have now leased 2 cars from Kelly Volkswagen and have had the best experiences. This most recent time I worked with Jimmy, who was incredible. Everything was so smooth and Jimmy made it such an enjoyable process. Everyone seems to hate the process of getting a new car - but I have had nothing but the easiest time!

Such a pleasant experience. So easy to work with. Polite, kind and explained everything. Absolutely everyone who worked there was professional and knowledgeable.

Alex was very knowledgeable about the vehicle and there was zero pressure to buy. Best purchase experience I’ve had in a long time.

Fast service and friendly personnel. So far so good.

Jorge is the best car salesman! He made the entire process smooth, easy, and stress-free. He was very professional, friendly, patient, and helpful throughout the whole experience. He answered all my questions, made sure I felt comfortable with my decision, and went above and beyond to make everything perfect. I’m extremely happy with my experience and highly recommend Jorge to anyone looking to buy a Volkswagen. Thank you, Jorge, for making this such a great experience!

Best car buying experience ever. Walked in on a Friday evening just to look and ended up buying a car and taking it home on the following Tuesday. Peter Simmons was great to work with - helpful, but not pushy, knowledgeable and thoughtful. Listened to what we wanted and did not try to oversell. We purchased a 2023 Taos and there was a scratch on the back bummer that Dan in the auto shop touched up and you cannot even tell there was a scratch, he did a great job. The car was impeccably clean and feels like brand new! I ... Read More

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Google - Oct 14, 2026

Best car buying experience ever. Walked in on a Friday evening just to look and ended up buying a car and taking it home on the following Tuesday. Peter Simmons was great to work with - helpful, but not pushy, knowledgeable and thoughtful. Listened to what we wanted and did not try to oversell. We purchased a 2023 Taos and there was a scratch on the back bummer that Dan in the auto shop touched up and you cannot even tell there was a scratch, he did a great job. The car was impeccably clean and feels like brand new! I would recommend this dealership and Peter to anyone.

Kelly VW was amazing to work with. Coming from an hour and a half away wasn’t easy but they were very competitive, personable, willing to get the deal done. Josh Cone and Steve Santos made everything very easy and was able to drive away same day. Can’t thank those two and this amazing dealership enough. My sister loves her new VW Tiguan

Leaky valve seals under warranty Service people were very nice easy to work with. Chris was very helpful

I had an amazing experience working with Jimmy Ciampa when purchasing my Audi A9. From start to finish, Jimmy was professional, knowledgeable, and incredibly helpful. He listened to what I was looking for and was able to get me into the car I wanted at my price point in just one day! The entire process was smooth, quick, and stress-free, which is exactly what you want when buying a car. Jimmy went above and beyond to make sure I was happy with my purchase. I highly recommend Jimmy Ciampa to anyone looking for a great car-buying experience. He truly cares ... Read More

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Google - Oct 4, 2026

I had an amazing experience working with Jimmy Ciampa when purchasing my Audi A9. From start to finish, Jimmy was professional, knowledgeable, and incredibly helpful. He listened to what I was looking for and was able to get me into the car I wanted at my price point in just one day! The entire process was smooth, quick, and stress-free, which is exactly what you want when buying a car. Jimmy went above and beyond to make sure I was happy with my purchase. I highly recommend Jimmy Ciampa to anyone looking for a great car-buying experience. He truly cares about his customers and made the whole process easy. Thank you, Jimmy!

Alex is great! Extremely patient and accommodating. Glad to have bought my new car from him

Highly recommend Alex jones! He is so calm and easygoing, there was absolutely zero pressure just great communication and excellent service. Good relaxed environment at the dealership

Bought a new Tiguan from George Sousa… George was terrific — attentive and non-pushy. Found me exactly what I wanted and thankfully handled turning in my leased (non Volkswagen) vehicle! All was easy and seamless!

I worked with Peter and he was great! It goes a long way when the sales rep drives the brand they are selling and as a customer it’s the best when they know the specific product I’m looking at. Peter knew all the answers and components to the car I wanted to try out. They were patient and there was no pressure or rush. I had test drove and been to a million dealerships during the past month and had experience all the various sales tactics and just didn’t feel comfortable. For the “buying a car process” ... Read More

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Google - Oct 1, 2026

I worked with Peter and he was great! It goes a long way when the sales rep drives the brand they are selling and as a customer it’s the best when they know the specific product I’m looking at. Peter knew all the answers and components to the car I wanted to try out. They were patient and there was no pressure or rush. I had test drove and been to a million dealerships during the past month and had experience all the various sales tactics and just didn’t feel comfortable. For the “buying a car process” this was very seamless. I recommend seeing Peter S.!

We went in for a no bs experience and Jimmy C delivered. He went above and beyond to be sure we were happy with our purchase, if you’re looking for a no pressure shopping experience definitely shop with Jimmy C at Volkswagen!

Kelly lived up to its branding and made it easy! Great experience.

I was disappointed that Kelly Volkswagen declined to diagnose an ongoing misfire issue with my 2015 GTI. My family and I have been long-time customers of Kelly Volkswagen. We purchased both a 2008 Jetta and a 2015 GTI from them and have historically had our vehicles serviced there. After moving farther north, I had the GTI serviced at Commonwealth Volkswagen, where they worked with me on an ongoing misfire issue. Unfortunately, the problem eventually returned. Because of my family's long history with Kelly Volkswagen and our previous positive experiences there, I brought the GTI to Kelly hoping they could help diagnose the ... Read More

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Google - Sep 23, 2026

I was disappointed that Kelly Volkswagen declined to diagnose an ongoing misfire issue with my 2015 GTI. My family and I have been long-time customers of Kelly Volkswagen. We purchased both a 2008 Jetta and a 2015 GTI from them and have historically had our vehicles serviced there. After moving farther north, I had the GTI serviced at Commonwealth Volkswagen, where they worked with me on an ongoing misfire issue. Unfortunately, the problem eventually returned. Because of my family's long history with Kelly Volkswagen and our previous positive experiences there, I brought the GTI to Kelly hoping they could help diagnose the issue. However, the foreman explained that they were unwilling to diagnose the misfire because another dealership had previously worked on the vehicle and they could not confirm that everything had been reassembled correctly. I understand that dealerships have to consider the history and condition of a vehicle before taking on difficult diagnostic work. However, I was disappointed that Kelly was unwilling to take on the diagnosis, particularly given our long history with the dealership and the fact that this is a Volkswagen they originally sold and have serviced over the years. Unfortunately, I left without a diagnosis or a path forward.

George and Nick were very helpful throughout the entire leasing process. They worked with me very well. I will continue to lease here.

Peter was great to deal with, wasn’t the typical pushy car sales guy, lets you have a second to think things thru and doesn’t pressure you to make a decision on the spot. Would definitely recommend him if your looking for a VW

Had a great experience at every stage of the process! A few laughs along the way which I appreciated, picking a new car can be stressful. Will surely return when the time comes!

Very professional, great services, they look out for your best deal when it comes to help you to get the right car what it’s better for the you, They treat you like family, the best thank you jimmy.

Be aware ! They are amazing selling cars. They are terrible in taking care of you once you signed a contract. We have bought four cars there in the last six years and it was the same with every single purchase. Disappointing and highly annoying to say the least

I have been working with kelly Volkswagen since 2011. I have purchased 3 VWs from them and 3 jeeps from their other dealers. Their sales, service and management teams are all phenomenal to deal with and I will always recommend them. I have had only positive experiences with Kelly Volkswagen. Will always take my business here.

Alex at Kelly Volkswagen made my purchase of a 2026 Atlas an outstanding experience. He was timely, professional, and genuinely focused on customer service. He took the time to answer all my questions, kept me informed throughout the process, and made everything smooth and stress-free. I couldn't be happier with my new Atlas and highly recommend Alex to anyone looking for an easy car-buying experience. Thanks again, Alex!

*Update- reply from Kelly notes to “reach out to discuss further”. Prior to posting this review, I reached out the service manager to discuss this further and had a conversation with him. Nothing about that conversation would change this review* Do not recommend. In short- I got 3 different answers/pieces of information from 3 different employees. Waited all day for my car to be ready when it was there for a simple issue (car is brand new, wiper blades needed to be replaced- not an all day job). Had to repeatedly call to ask when the car would be ready; service ... Read More

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Google - Sep 13, 2026

*Update- reply from Kelly notes to “reach out to discuss further”. Prior to posting this review, I reached out the service manager to discuss this further and had a conversation with him. Nothing about that conversation would change this review* Do not recommend. In short- I got 3 different answers/pieces of information from 3 different employees. Waited all day for my car to be ready when it was there for a simple issue (car is brand new, wiper blades needed to be replaced- not an all day job). Had to repeatedly call to ask when the car would be ready; service advisor was rude, abrupt and unprofessional. Car has 3,000 miles on it- “oil change due” light came on b/c car was manufactured in August 2025; oil change isn’t due till 10,000 miles. I was told by the service advisor and service manager there is “no possible way” to reset the oil change due light without doing the actual oil change…..a different dealership as well as Google said otherwise, took less than a minute to do it myself. This is the abridged version of all that went wrong; biggest issues were the extremely poor customer service and employees being misinformed and providing inaccurate information (as confirmed by service manager). As a first time customer I will not return and would advise others against doing so as well.

I booked a 10:00 AM appointment for a routine 20k mile service (oil change, filters, fluids, and safety check). I ran errands nearby and returned after two hours thinking it to be wrapped up soon for standard maintenance. Instead, I was told it was "finishing up" while the service desk reviewed optional recommendations, like a tire rotation, which I declined. It took another 45 minutes after that conversation before my car was actually ready, bringing the total time to over 3 hours. Had I agreed to any additional service, it would have taken even longer. When I finally received my keys, ... Read More

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Google - Aug 28, 2026

I booked a 10:00 AM appointment for a routine 20k mile service (oil change, filters, fluids, and safety check). I ran errands nearby and returned after two hours thinking it to be wrapped up soon for standard maintenance. Instead, I was told it was "finishing up" while the service desk reviewed optional recommendations, like a tire rotation, which I declined. It took another 45 minutes after that conversation before my car was actually ready, bringing the total time to over 3 hours. Had I agreed to any additional service, it would have taken even longer. When I finally received my keys, there was no acknowledgment or apology for the excessive delay. While I appreciate thorough work and don't expect service to be rushed, waiting over three hours for basic service with a scheduled appointment is unacceptable.

Gate keeping the keys to vehicle I own is awful. VW makes it impossible to replace their keys. The keys are shite and both original keys broke in the exact same manner after the same amount of regular use. They charge $250 to replace the key and then attempt to strong arm you into letting them ‘program’ the new key for another $250. Unless you’ve lost your physical key, this is not necessary. The new key parts can be swapped with old and will work fine. They argued up and down and finally ordered me a new key without programming. Then ... Read More

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Google - Aug 19, 2026

Gate keeping the keys to vehicle I own is awful. VW makes it impossible to replace their keys. The keys are shite and both original keys broke in the exact same manner after the same amount of regular use. They charge $250 to replace the key and then attempt to strong arm you into letting them ‘program’ the new key for another $250. Unless you’ve lost your physical key, this is not necessary. The new key parts can be swapped with old and will work fine. They argued up and down and finally ordered me a new key without programming. Then they held my paid for key and did not call/text/email to let me know they had received my equipment. Seems like a stupid frivolous thing to lose a customer over. Would never buy VW again after troubles with keys. Kelly VW dealership didn’t make it easier.

Terrible experience of just talking to them on the phone. I know I was a bit late to arrive there but wanting to call ahead to let them know that I will be a tad late and I explained what I needed to get my car done and I swear he was just NOT wanting me to come in even though I would have been a tad late. He passively just didn’t want to deal with me as a customer. DO NOT TALK WITH “WILSON” AT THE AUTO SERVICE. TERRIBLE TO EVEN TALK ABOUT ANYTHING. HES USELESS AND HE ... Read More

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Google - Aug 14, 2026

Terrible experience of just talking to them on the phone. I know I was a bit late to arrive there but wanting to call ahead to let them know that I will be a tad late and I explained what I needed to get my car done and I swear he was just NOT wanting me to come in even though I would have been a tad late. He passively just didn’t want to deal with me as a customer. DO NOT TALK WITH “WILSON” AT THE AUTO SERVICE. TERRIBLE TO EVEN TALK ABOUT ANYTHING. HES USELESS AND HE SHOULDN’T WORK THERE…he is definitely not a PEOPLE person…he talks like I’m not a worthy customer. VW company lost a customer. NEVER AGAIN GO THERE TO BUY NEW ONES IN THE FUTURE.

Sales consultant, Alex Jones, made the process very easy. Exceptional service, answered all my questions, he was responsive and my test drive was not rushed. I would recommend Alex and Kelly VW very highly.

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Rejected a warranty repair that another VW dealership would have honored. Verified with other dealer and rejected by Kelly after several appeals.

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Josh Cone was a pleasure to work with on this purchase. He was very knowledgeable about the vehicle, and was able to convey that information very clearly and directly both during the sales transaction and upon delivery of the vehicle. There was no pressure in his sales approach, which I appreciate. I am really enjoying the vehicle (2026 Atlas SEL).

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* it was not torn at all, which was clearly visible in person as well as in the photo I sent. So that makes me question if they even looked at it. It was indeed fixed under VW warranty-not a goodwill service and the dealership who fixed it was shocked that you all told me otherwise. It’s a shame I only get a response when leaving a review. ——— Truly terrible experience. I was flat-out lied to about a warranty repair and turned away simply because I didn't buy my car from this dealership. I was told they "couldn'... Read More

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Google - Jul 17, 2026

* it was not torn at all, which was clearly visible in person as well as in the photo I sent. So that makes me question if they even looked at it. It was indeed fixed under VW warranty-not a goodwill service and the dealership who fixed it was shocked that you all told me otherwise. It’s a shame I only get a response when leaving a review. ——— Truly terrible experience. I was flat-out lied to about a warranty repair and turned away simply because I didn't buy my car from this dealership. I was told they "couldn't help" and that I'd have to drive almost two hours back to the dealership where I purchased the car. Turns out that wasn't true at all. The repair was fully covered under the manufacturer's warranty and had it fixed in less than 20 minutes. What makes this even more frustrating is that I've purchased from Kelly in the past and had just recently trusted their collision center(who was wonderful to work with, by the way) with my car. To be treated like I wasn't worth helping because I didn't buy *this* vehicle from them is honestly unbelievable. It felt dishonest, dismissive, and like they were more interested in avoiding the work than taking care of a customer. I contacted their service manager Nick Irving and never received a response. Needless to say, this experience made sure I won't be returning to Kelly for future service or purchases.

Scheduled an appointment in advance and still waited 2 hours inside for an oil change. Terrible customer service. Car was ready but no one told me so I had to initiate the process of paying and leaving. Won’t be coming back here for any type of service. 0/10 Would not recommend.

TLDR: We’ve brought our atlas back 4 times in the last year, and every time we’ve brought it back we’ve driven it out of the lot to find that there is something new broken, or that all the work we’ve paid for didn’t resolve the issue we were having (a check engine light related to the evap system). We were frequently told that we would get a callback and wouldn’t hear from anyone, and when we called to get answers we were bounced around to different people who would “leave messages” for the manager who ... Read More

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Google - Jun 19, 2026

TLDR: We’ve brought our atlas back 4 times in the last year, and every time we’ve brought it back we’ve driven it out of the lot to find that there is something new broken, or that all the work we’ve paid for didn’t resolve the issue we were having (a check engine light related to the evap system). We were frequently told that we would get a callback and wouldn’t hear from anyone, and when we called to get answers we were bounced around to different people who would “leave messages” for the manager who never seemed to be at his desk or call us back. Whenever we were bounced to Wilson in the service department, we knew we weren’t going to get anything but a rude attitude and a dead end. Corporate Volkswagen told us to stop bringing our vehicle here for service and I plan on following that advice. We started coming to Kelly Volkswagen to have our 2018 atlas serviced in 2023 while our car was still under warranty. Initially, their service was efficient and friendly so we continued to come back. However, in the past 2 years we have had nothing but issues with the service we’ve received. We brought the car in for a check engine light initially. It was an evap system code, so they replaced the canister and purge valve and hoses (totaling about $1600 worth of work). We brought it home and within a week the light was back on. We brought it back a few months later (we have young children and couldn’t be without a car while school was in session), and they said it was a coolant leak, so they replaced that along with filters and control arms (totaling a little over $4,000 worth of work). We brought it home and within 2 days the check engine light was back on. It was the evap code again. This time, they couldn’t diagnose it and they had our car for 3 weeks. Eventually they told us that when we go over bumps while driving, it’s jiggling a loose neck from the fuel cap to the fuel tank and it’s all one system so we would have to pay to replace the entire fuel tank (totaling $2,000). We argued with them about how ridiculous this is, especially when we’ve already brought the car in for an evap code and paid $1600 to fix it the first time, they dropped it to $1,500. Imagine our frustration when after 3 weeks we picked our car up, got our carseats and children back in the car just to drive off the lot and find out that our a/c is now completely broken. We called back and dropped it off again to be told that an internal component in the compressor failed and that needs to be replaced ($2,200 this time). We asked why they didn’t see this when they had it and why an a/c that was fully functioning when we dropped it off is now failing. Every time we ask why our car seems to come home more broken than when we dropped it off, we’re told “well, cars break down and none of this is out of the ordinary.” It seems to us that if this many problems in such a short amount of time, totaling around $10,000 worth of work in a year, is “ordinary” for this dealership, then either Volkswagens are horrible quality cars or the service department in this dealership is somehow at fault. We’ve owned many cars over the years and have never had such a horrible experience with a dealership. When I spoke to corporate Volkswagen about all the issues we were having, they even recommended that I stop bringing my car to this dealership and get a second opinion somewhere else. Our car is worse for having gone to this dealership. Our family is out almost $10,000 and has a car that will likely break again soon if Kelly Volkswagen has anything to do with it. We will never be coming back here, and we will never be buying a Volkswagen again.

Hello, I wanted to send a note of thanks to Steve Santos and Rachel DaSilva for assisting me with a loaner car earlier this week. Unfortunately my Atlas CS had to be towed in for some type of problem last weekend - but Steve quickly came to my assistance with a car the same day that I phoned him. He connected me with Rachel who was equally helpful in her service. I have a job in sales that requires me to be on the road regularly - so needless to say this was a lifesaver for me. It's nice ... Read More

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DealerRater - Jun 18, 2026

Hello, I wanted to send a note of thanks to Steve Santos and Rachel DaSilva for assisting me with a loaner car earlier this week. Unfortunately my Atlas CS had to be towed in for some type of problem last weekend - but Steve quickly came to my assistance with a car the same day that I phoned him. He connected me with Rachel who was equally helpful in her service. I have a job in sales that requires me to be on the road regularly - so needless to say this was a lifesaver for me. It's nice to know that top-notch customer service still exists in the world today. Sincerely - Chris Kniestedt

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Horrible experience. Dropped off my Golf sportwagon said it needed an inspection. First of all the technician need a class on customer service. Bro acted like I was wasting his time and it came through in his attitude.I got a call back and a video saying that I cannot pass inspection because something on my suspension was "cracked". Long story short, they offered me service at the price of $4,000. I obviously said NO. Went to my own long time mechanic. He tells me my third breaklight is out. $250 with labor Including inspection sticker. DO NOT USE THIS ... Read More

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Google - Jun 13, 2026

Horrible experience. Dropped off my Golf sportwagon said it needed an inspection. First of all the technician need a class on customer service. Bro acted like I was wasting his time and it came through in his attitude.I got a call back and a video saying that I cannot pass inspection because something on my suspension was "cracked". Long story short, they offered me service at the price of $4,000. I obviously said NO. Went to my own long time mechanic. He tells me my third breaklight is out. $250 with labor Including inspection sticker. DO NOT USE THIS BUSINESS. They are scam artists. I will urge everyone I know to not use ANY Kelly dealership after this god awful attempted to robbery

I would never buy another vehicle from here. Or get maintenance there Don’t shop at any of the Kelly Dealerships

I brought my car in for an oil change and to have a squeaking sound diagnosed, as well as an issue with my back up camera. I explained to the service advisor under what conditions the sound would occur, and that another mechanic had advised that it was likely the lower control arm bushing. But that I wanted to have the technicians at VW take a look. I also explained the issue with the backup camera and that it only occured after 20 minutes or more of driving. During the oil change, the technician noted that I had aftermarket brakes on ... Read More

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Google - May 20, 2026

I brought my car in for an oil change and to have a squeaking sound diagnosed, as well as an issue with my back up camera. I explained to the service advisor under what conditions the sound would occur, and that another mechanic had advised that it was likely the lower control arm bushing. But that I wanted to have the technicians at VW take a look. I also explained the issue with the backup camera and that it only occured after 20 minutes or more of driving. During the oil change, the technician noted that I had aftermarket brakes on my car. And found that the brake pads could slide roughly half an inch forward/backwards when pried with a screwdriver. Based on this finding the blame for my squeaking noise, that I explained happened when the suspension was compressed such as while backing out of a driveway, was placed on the aftermarket brakes? I asked them to take another look at the car because that doesn't quite make sense to me. At this point the service advisor seemed to get annoyed at my request and a little pushy that the sound was definitely from the brakes. The back up camera issue could not be diagnosed because my windshield is cracked (no where near the camera/sensors, and yeah, I have an appointment to get it replaced). They also found a "loose" wire and wanted to charge me $200 for a 5 minute fix with a zip tie, and claimed that the wire could also be part of the issue. And when I asked for a better explanation on the camera I couldn't get a straight answer. I noted the odometer when I dropped it off, and when I came to pick it up there was no change, so there was no test drive done to diagnose. So in the end my aftermarket brakes cause a squeak in the suspension apparently, and my backup camera got completely rolled over. I was still charged the full diagnostic fees for a technician that did my oil change and saw aftermarket brakes and stopped there. And when I picked up my car, the check engine light was on which I have never seen. And when I asked about that they said, "it could be from that loose wire" and were of absolutely no help. I would absolutely NOT recommend taking a car here for any service outside of an oil change. The service advisor got pushy and annoyed as soon as I questioned him, and did not communicate well.

I had something wrong with my car (gas tank wouldn’t fill because the fumes weren’t escaping due to issue with EVAP system. They didn’t fix it and then I had to replace my gas tank from being sucked in! But that was a couple years ago…. This winter, I had them order all the parts for the two or three recalls on my vehicle. They said they ordered them and then never called me again!!!! I’m not even gonna call and ask them about it, I’m done with their customer service. Now I’m going ... Read More

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Google - May 16, 2026

I had something wrong with my car (gas tank wouldn’t fill because the fumes weren’t escaping due to issue with EVAP system. They didn’t fix it and then I had to replace my gas tank from being sucked in! But that was a couple years ago…. This winter, I had them order all the parts for the two or three recalls on my vehicle. They said they ordered them and then never called me again!!!! I’m not even gonna call and ask them about it, I’m done with their customer service. Now I’m going to start going to Portsmouth. Kelly is very unreliable.

kind staff. I went in for a awd service and specifically asked if they service the pump over the phone , i was told yes. I came in for the appointment and made sure to specify AGAIN that i wanted the pump cleaned and fluid changed. the service advisor this time around told me yes. Come to find out they only changed my fluid instead of properly doing the service I requested. I called when I found out I didn’t receive the service I was promised and instead of being told I can come back in to get what I ... Read More

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Google - May 2, 2026

kind staff. I went in for a awd service and specifically asked if they service the pump over the phone , i was told yes. I came in for the appointment and made sure to specify AGAIN that i wanted the pump cleaned and fluid changed. the service advisor this time around told me yes. Come to find out they only changed my fluid instead of properly doing the service I requested. I called when I found out I didn’t receive the service I was promised and instead of being told I can come back in to get what I paid for i’m told I need to get another quote. All in all the team was kind but it was unfortunate to not get the service I was promised.

Not pleased with my experience today. Called in last week to see if my car was under warranty still to get our AC fixed. I was told yes, it would be covered. I showed up today to be told our mileage exceeded the warranty max, so no longer covered. Not sure why the mileage was not asked about when I called in, but I had to sit in traffic to get there for nothing, and it could have been figured out when I called in initially

I had a broken hood cable and couldn't open the hood of the car. Kelly charged extra just open the hood and replace a cable. They charge an environment fee of $29 for disposal or the cable or a no charge recall. No explanation. Way overpriced for service!!

This is an edit to my original review. My wife and I have called about 5 times total to talk to someone about a couple of issues/questions with the car we had just purchased. Each time we called they told us someone would call you back or “I’ll put a sticky on their desk”. I specifically asked for a sales manager once (don’t think it was actually the sales manager) who still could not help me and told me someone would call me back… It’s been weeks and still no one has called. Not sure I why ... Read More

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Google - Mar 30, 2026

This is an edit to my original review. My wife and I have called about 5 times total to talk to someone about a couple of issues/questions with the car we had just purchased. Each time we called they told us someone would call you back or “I’ll put a sticky on their desk”. I specifically asked for a sales manager once (don’t think it was actually the sales manager) who still could not help me and told me someone would call me back… It’s been weeks and still no one has called. Not sure I why I would ever buy a car here again or bring this car back in for maintenance. It’s like they don’t care about you once the car is sold. Previous review: Jorge was fantastic. He was patient with us and worked with us to find the right car even though it wasn’t the original one we came to see. The entire team was great. Looking forward to bringing the car in for maintenance when the time comes.

Generally disappointed with substance of service to vehicle. The rep was very nice and communicative but the outcome of my service left me Coming back in 2 weeks without any coolant in my car, and then another $3000 bill to fix something that hadn’t been found the first time, and they possibly created. I ended up going to a local mechanic and it was $900.

It did NOT go well. The service rep I had was rude, Condescending, and didn’t listen to me. I originally requested to have my right passenger window looked at, the gas cover, wiper blades and check rear window as it has a film on it. I talked to him a couple times that day and needed my permission to run a diagnostic test on the passenger window, which cost $200. At first I agreed. The car was being looked at when we spoke. I asked him to call me with an update later that day because I was at work. ... Read More

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Google - Mar 23, 2026

It did NOT go well. The service rep I had was rude, Condescending, and didn’t listen to me. I originally requested to have my right passenger window looked at, the gas cover, wiper blades and check rear window as it has a film on it. I talked to him a couple times that day and needed my permission to run a diagnostic test on the passenger window, which cost $200. At first I agreed. The car was being looked at when we spoke. I asked him to call me with an update later that day because I was at work. He gave me a run down of the cost and didn’t expect to pay hundreds. At that point, and again the way he was speaking to me was rude and condescending. I then said I don’t want any work to be done on my car and then I was picking it up by 5 o’clock that same day. When I went to pick it up, I had a charge of $288.76, which was to replace the wipers and the diagnostic test which I had asked him not to do anything on my vehicle. This is where he did not listen and did those services. At the register I asked him to walk away from me because for the second time bro g services there, he was rude. I paid because it would caused another scene. I told a sales representative that because of the second time with a bad experience that I’m inclined not to return and take my vehicle someplace else and spread the word with this service representative. He did give two other names in service that I might be willing to try. I expressed my feeling to that sales rep and the secretary. I am not sure why he is employed there to date. Happy to talk with a manager if need be. Very disappointed. Here’s the kicker, Both of Service rep and the technicians could not figure out that my All window lock was down and didn’t depress it. My window works now and I spent an extra $200.

I have been here twice now to get my VW serviced. I worked with Wilson in service the first time for inspection. He is literally the best ever, funny and helpful and will take time to explain how things work. He is excellent. I set up an appt for today (a Saturday) for an oil Change and a break inspection. Granted, he did fully inform me that I should Come early as Saturdays are really busy. I completely understand this and I really respect all the staff there and how busy it is as a main dealer on the North ... Read More

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Google - Feb 28, 2026

I have been here twice now to get my VW serviced. I worked with Wilson in service the first time for inspection. He is literally the best ever, funny and helpful and will take time to explain how things work. He is excellent. I set up an appt for today (a Saturday) for an oil Change and a break inspection. Granted, he did fully inform me that I should Come early as Saturdays are really busy. I completely understand this and I really respect all the staff there and how busy it is as a main dealer on the North shore. I had something unforeseen happen this morning and an event at 1:00, so I ended up coming closer to 3;30, Which I understand is late but I thought I'd give it a try just because he was kind enough to make an appt and I didn't want to completely no show. Again I take responsibility for coming In near close. I went in and said I had an appt for oil change and break inspection and the receptionist told me to pull up to the Service bay. I got back in my car and pulled in. This is where I'm really Upset because one of the other service staff made me feel like I was doing something really wrong. I was informed that all service is busy and that they do not have time, especially near 4. I said I had an appt and didn't want to no show and then They said "Wilson said you should come in??? NOW?" I explained that I should have come in the morning as Wilson did tell me it gets busy, but due to an event I was delayed. I apologized and said i totally understand if they don't have time, I can come back and set a different appt and I don't want to put pressure or stress on them because it's late. I just feel like I was treated with a tone that made me feel really bad and stupid. as a customer I think that's just not great. It wasn't at all the fact they couldn't take me. I hope the person in service I dealt with has a better day, I acknowledge it's been a stressful year for so many, but I am unlikely to go back unless I really need to because of this.

These guy will rip you off. They will charge you double all the time. They will find always an excuse. I wend to make and additional key 1 month ago and they charged me double because they couldnt reach the port. Which port??? Key coding is done through obd2 port. They think people are stupid

Had my 2025 ID.4 towed there for flat tire N.B.

Salesman, Nick Gonzalez, sold me used car. First, car did not pas inspection once sold because of battery so I had to do that myself. Second, they refused to give me second key, despite saying two were included, and then charged me nearly $400 for the key which required three trips to the dealership and scheduling with the parts and service departments separately. Third, I had to specifically ask for floor mats to be included in with the sale. Don’t trust these people. Classic sales tactics that frustrate customers. I suggest going elsewhere.

Josh made the whole process very easy and answered all of my questions thoroughly. He’s professional and I recommend doing business with him.

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Our vehicle was taken in for a checked engine light which was determined to be a sensor issue which was replaced but the light came back on which has to be taken back for service again.

Service department completely soaked my carpet when inspecting the sunroof. To top it off they ran it through the car wash before returning to me. Zero common sense.

Great experience at Kelly Volkswagen! Jorge Ochoa provided amazing customer service, was very patient, and made the process easy. Highly recommend!

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Went in for the third replacement of a clock spring. Left with a Landry list of things to fix and will be using any other dealer.

Brandon went above and beyond in working with me to buy a car and ensuring a timely delivery. He was very communicative and kind. I would highly recommend Brandon!

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Employees were great, the fact that a 3 year old suv had the problems this one does is a tragedy. $1700 for a light that should be under warranty is not good. I will never consider a VW again

Will never be back or recommend to anyone. Flat out lies to my face. SO pissed. Bad business. I was warned not to give Kelly a dime of my money. Wish I had listened and gone to Colonial.

Peter was great! We worked through a couple of different scenarios and I’m very pleased with my new/used Tiguan! Thanks Peter!

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⭐️⭐️⭐️⭐️⭐️ This was my first time ever buying a car, all I have to say — Jimmy at Volkswagen was absolutely amazing! He made the entire process so easy and stress-free. From start to finish, he was patient, knowledgeable, and really took the time to make sure I felt comfortable with everything. I couldn’t have asked for a better first car-buying experience. If you’re looking for someone who truly cares about helping you find the right car, I highly recommend Jimmy!

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AVOID KELLY VOLKSWAGEN AT ALL COSTS. Kelly VW - giving a bad name to car dealers everywhere. These guys are absolute crooks. Convinced us to turn in our leased ID.4 early and 10k under mileage by promising us we wouldn't pay any excess wear and tear charges (why else would we turn in a car early and under mileage??). Then they pulled the bait-and-switch at closing and now we are getting harassed by VW Credit for $2k in charges. The salesperson and managers, after ignoring our calls and emails for months, refuse to acknowledge their responsibility and have left ... Read More

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DealerRater - Oct 29, 2025

AVOID KELLY VOLKSWAGEN AT ALL COSTS. Kelly VW - giving a bad name to car dealers everywhere. These guys are absolute crooks. Convinced us to turn in our leased ID.4 early and 10k under mileage by promising us we wouldn't pay any excess wear and tear charges (why else would we turn in a car early and under mileage??). Then they pulled the bait-and-switch at closing and now we are getting harassed by VW Credit for $2k in charges. The salesperson and managers, after ignoring our calls and emails for months, refuse to acknowledge their responsibility and have left us completely hanging out to dry. AVOID KELLY VOLKSWAGEN AT ALL COSTS. Plenty of other honest dealerships to go to.

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AVOID KELLY VOLKSWAGEN AT ALL COSTS. Kelly VW - giving a bad name to car dealers everywhere. These guys are absolute crooks. Convinced us to turn in our leased ID.4 early and 10k under mileage by promising us we wouldn't pay any excess wear and tear charges (why else would we turn in a car early and under mileage??). Then they pulled the bait-and-switch at closing and now we are getting harassed by VW Credit for $2k in charges. The salesperson and managers, after ignoring our calls and emails for months, refuse to acknowledge their responsibility and have left ... Read More

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Google - Oct 24, 2025

AVOID KELLY VOLKSWAGEN AT ALL COSTS. Kelly VW - giving a bad name to car dealers everywhere. These guys are absolute crooks. Convinced us to turn in our leased ID.4 early and 10k under mileage by promising us we wouldn't pay any excess wear and tear charges (why else would we turn in a car early and under mileage??). Then they pulled the bait-and-switch at closing and now we are getting harassed by VW Credit for $2k in charges. The salesperson and managers, after ignoring our calls and emails for months, refuse to acknowledge their responsibility and have left us completely hanging out to dry. AVOID KELLY VOLKSWAGEN AT ALL COSTS. Plenty of other honest dealerships to go to.

Worst dealership to buy a car at. I bought my brand new 2021 VW atlas in 2021 from the showroom. Never gave me a loaner when I brought my car in for service. Yesterday I took my car in for two lights on my dashboard (SOS,YELLOW TRIANGLE). They called me telling me I had no warranty I payed $203 fo diagnostic they found two other things wrong with my car totaling over $1,700 of course I didn’t fix it. Funny how they found all this once my warranty expired. A brand new car should have at least 5 years of warranty but not ... Read More

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Google - Oct 16, 2025

Worst dealership to buy a car at. I bought my brand new 2021 VW atlas in 2021 from the showroom. Never gave me a loaner when I brought my car in for service. Yesterday I took my car in for two lights on my dashboard (SOS,YELLOW TRIANGLE). They called me telling me I had no warranty I payed $203 fo diagnostic they found two other things wrong with my car totaling over $1,700 of course I didn’t fix it. Funny how they found all this once my warranty expired. A brand new car should have at least 5 years of warranty but not at Kelly’s. I DONT RECOMMEND ANYONE BUYING A CAR AT THIS DEALERSHIP. I know I will NEVER. Can’t wait to get rid of my atlas worst car I’ve ever owned way too many recalls.

I brought my 2013 VW GTI in for the replacement of the rear brakes. I now cannot get one of the tires off because the tire bolts were over torqued and stripped. The last time I brought it in, a few years ago, for an alignment, the front wheel almost fell off because the bolts were under torqued. I bought my car here and until a few years ago, never had a problem. Maybe they prefer working on new cars and possibly only selling new cars. Very very disappointed.

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This is my second time working with Kelly VW and they have excellent service. Nick was great to work with. Very knowledgeable about the different models and helped me to focus on exactly what I was looking for in a car. The sale was smooth and easy. Barry in finance was also great to work with and gave me some valuable advice and insights.

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My original review was 5 ⭐️ and great! But- I decided to remove the Kelly VW license plate frame and my license plate off the car when I was washing it to clean the dried bug guts off of them. I discovered there were four holes 🕳️ a little over 1/4” each that were “blown out” from where a previous plate holder had been ripped off the front of car. They just screwed a new plate frame into the bumper to cover the holes up. The car was a CPO VW with 13k on it and looked pristine otherwise. I informed Peter via email ... Read More

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Google - Sep 10, 2025

My original review was 5 ⭐️ and great! But- I decided to remove the Kelly VW license plate frame and my license plate off the car when I was washing it to clean the dried bug guts off of them. I discovered there were four holes 🕳️ a little over 1/4” each that were “blown out” from where a previous plate holder had been ripped off the front of car. They just screwed a new plate frame into the bumper to cover the holes up. The car was a CPO VW with 13k on it and looked pristine otherwise. I informed Peter via email w/ a picture and he said “it’s plastic so it’s not a corrosion issue, it will be fine” and didn’t respond to my follow up email. In retrospect it now feels like he had insisted on putting the tags on the car so I wouldn’t see the holes. No way I’d have taken delivery of it otherwise. I had looked at so many other cars at other dealers and settled on that one. The holes are in such a way if anything mildly taps that bumper (things happen in parking lots) and it’s going to crack between all of them. Or this winter when it’s -10F out and I hit a bump? it could crack. Those are my main concern - and then I’m going to be out the money to fix it. A friend who details cars for dealers said that’s insane they let a CPO leave like that. Two days later I emailed again as I hadn’t gotten an reply back and said it’s a shame to change 5 ⭐️ reviews I left him and Kelly VW across a few platforms over something as simple as this. His response was- “Don’t threaten me, But go right ahead. I have thick skin. There is. In fact. Nothing to be done.” Huh? Wow… I figured he would have asked his boss if anything could be done as it may had just been an oversight. I was not expecting that response at all after my original pleasant encounter when I bought the car. It kind of creeped me out to be honest. Anyway, I’m following up with VW corporate and awaiting their response. This was my 2nd new/CPO VW in two years. And probably the last. I can’t have brand loyalty with a brand that can care less about something like this. If you buy a car from here? Please inspect literally every inch and ask them to take the plate frames off and make sure this isn’t an ongoing issue with his cars. And for the love of god, DO NOT DEAL WITH PETER SIMMONS, once he gets his money he could care less about a you if there’s a problem. If you spend $30k on something that’s a certified CPO and supposed to be in the same condition as new? But has hidden damage? It Kind of blows 😕 And getting that response when it’s questioned? is 10x worse. To the owner- please don’t leave a generic message here like you are interested in helping. If you truly are? Get my address from Peter Simmons or speak with him directly to resolve this matter. He has been VERY clear about what Kelly VW intends to do - Nothing.

Started out ok but then I was unimpressed! Was told I’d have the car possibly Thursday night but most likely Friday. Tried to call Friday and felt as if I was bothering them. Finally picked up car on Tuesday ( it was ready Monday afternoon). Tire pressures were all at 40psi. Don’t know why. Should be at 35psi. There are so many collision centers out there this would not be tops on my list.